Emergency Management Blogs

Adam Crowe - Disasters 2.0
A Futurist Guide

by Adam Crowe: Trends, forecasts, predictions and a vision for the future of emergency management

Subscribe via RSS | About this Blog | Contact Adam Crowe

Social Media Centers - Right or Wrong for Emergency Managers?
February 01, 2012
Bookmark and Share

Emergency Management Degrees

Visit our education pages to learn more about higher education opportunities in emergency management:

Emergency Management Degrees
Homeland Security Degrees
Emergency Management Certificates

 

Latest Blog Posts RSS

Emergency Management Blog - Gerald Baron: Crisis Comm Don't Try this at Home: Twitter Campaign Fail at NYPD
Apr 23 Crowd sourcing for support of police backfires…
August Vernon: Incident Management Blog Joint-Agency Mass Violence Expo - SAVE THE DATE
Apr 23 Joint-Agency Mass Violence Expo - SAVE THE DATE…
Emergency Management Blog - Eric Holdeman: Disaster Zone Crowd Control Infograph
Apr 22 Crowd control can be part of every large gathering of people.…

Earlier this week, David Armano posted a very interesting article to his Logic+Emotion Blog about the growing trend for major companies and events to utilize social media centers to measure and control social media activity that might impact them.  Mr. Armano specifically mentions companies like Dell and Gatorade and the events like the 2012 Super Bowl that will all leverage this concept.

As an emergency manager, this process intrigued me as it was very similar to the coordination and management utilized in multi-agency coordination systems like emergency operations centers (EOC) or joint information centers (JIC).  I would wager a guess that an average emergency manager already has some of his/her most significant challenges in the maintenance, upkeep, staffing, and training of EOCs, JICs and the like. So is even a possibility to start looking at centers to manage social media information in a disaster?  Maybe not...

However, there are two realities that must be addressed:

1) Social media continues to grow in its use and complexity and routinely is impacting emergencies and disasters from all sorts of angles including information distribution and intelligence about the event.  So if this is true, then...

2) Social media has to be monitored and leveraged some way.  Is it a special position(s) in the EOC or JIC? Are specialized individuals tasked with this assignment at an incident or in the EOC?

Mr. Armano doesn't provide the specific answer to the above question but does encourage the use of social media to focus on People, Process, and Platforms. These "3 Ps" will help any organization begin to break the complexity of social media into measurable and achievable parts.  Using this type of format and structure could greatly improve the usability and management of social media by emergency managers before, during, and after a disaster.

Top

Comments


Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic or a personal attack. Comments are limited to 2,000 characters.





Latest Emergency Management News

Ferry Disaster Fills South Korea with Shame

Mistake piled atop mistake turned a near-shore mishap into the nation's worst maritime disaster in decades.
Los Angeles Police Department
Industry Perspective: A CJIS Success Story

A new security policy from the FBI makes cloud computing a viable option for criminal justice information.
Teen Stowaway Raises Alarms about Airport Security

Authorities say security video shows the teen hopping a fence at the San Jose airport and climbing into the wheel well of a jetliner.

4 Ways to Get EM

Subscribe to Emergency Management MagazineFollow Emergency Management on TwitterSubscribe to Emergency Management HeadlinesSubscribe to Emergency Management Newsletters

Featured Papers

Blog Archives