Homeland Security and Public Safety

One Hospital’s Incredible Response to the Aurora, Colo., Shooting

Emergency Management presents the University of Colorado Hospital with the Disaster Humanitarian Preparedness Award for its outstanding response to the no-notice event.

The emergency response to the mass shooting at the movie theater in Aurora, Colo., on July 20 follows a quick timeline — and one that probably saved lives. Police officers and firefighters arrived on the scene within about 90 seconds of the first dispatch, and about 15 minutes into the response, the Aurora Police Department requested that people begin to be moved from the scene to health-care facilities.

A few miles away, staff members at the University of Colorado Hospital (UCH) were attending to a full emergency room and a nearly full waiting room unaware of what had taken place at the Aurora Century 16 Movie Theater — that a gunman had entered a packed showing of the newest Batman movie with intent to kill. In the EMSystem, which is used by all Colorado hospitals to track available beds among other things, UCH was on ER divert. Mentions of a shooting were heard on a fire radio in the hospital, but no details were provided. “There was a sense that something unusual was happening in the community,” Patrick Conroy, manager of support services for UCH, told attendees at Emergency Management’s All-Hazards, All-Stakeholders Summit on Sept. 20 in Denver.

What follows is a look into the University of Colorado Hospital’s response, which earned it Emergency Management’s Disaster Humanitarian Preparedness Award. “The exceptional response by the University of Colorado Hospital and its staff to the emergency illustrates its commitment to preparedness and the community, and for that, Emergency Management is honored to give it the Disaster Humanitarian Preparedness Award,” said Marty Pastula, vice president of emergency management and homeland security for the Emergency Management Media Platform.

Conroy — along with Justin Oeth, associate manager of the emergency department, and Rob Leeret, director of emergency and trauma services — accepted the award.

Pictured from left to right: Rob Leeret, director of emergency and trauma services; Justin Oeth, associate manager of the emergency department; Patrick Conroy, manager of support services; and Marty Pastula of the Emergency Management Media Platform.


Responding to a No-Notice Event

According to police, James Holmes — who was charged with the attack that killed 12 people and injured 58 — entered the movie theater through an emergency exit door at 12:38 a.m. The first 911 call was made at 12:39 a.m., and Holmes was apprehended by officers at about 12:45.

Shortly after 1 a.m., a request for bed counts went out over the EMSystem, which automatically paged several members of the UCH staff, including Conroy. And at 1:01 a.m., the first patients from the shooting, a mother and her four-month-old child, arrived at the University of Colorado Hospital by private vehicle. That was just the beginning. Conroy said that within about five minutes of the first patients’ arrival, police officers began bringing more victims to the hospital for treatment. Within about 15 minutes, nine Aurora Police Department patrol cars each transported between one and three patients to UCH.

“All this happened before an ambulance ever arrived at the hospital with patients,” Conroy said.

In total, UCH received 23 patients from the Aurora massacre. In addition to those brought by private vehicle and patrol cars, three victims arrived by ambulance and another ran from the theater to the hospital.

Although UCH was originally on ER divert, it eventually made no difference, Conroy said. “One of the takeaways that the local EMS providers are looking at is how we do distribution of patients in no-notice events.”

At 1:30 a.m., Conroy assumed the hospital incident commander position under the emergency operations plan. Although staff members were already working from the emergency operations plan, it was formally announced, which triggered internal notifications and call downs.

UCH then began focusing on its initial priorities, including: ensuring there was adequate staff in the ER; offloading patients who were in the emergency department to the post-anesthesia care unit; securing the area; and working with people in the lobby who were inquiring about loved ones.

To help the public, UCH established a hotline within the first 12 hours of the emergency. It received more than 2,000 calls of people looking for loved ones. UCH worked collaboratively with other hospitals and its partner, the Tri-County Health Department, to get each health-care facility’s patient list so family members could be directed to the correct location.

Elaine Pittman  |  Managing Editor

Managing Editor Elaine Pittman has nearly a decade of experience in writing and editing, having started her career with The Coloradoan daily newspaper in Fort Collins, Colo. Elaine joined Emergency Management in 2008, and she can be reached via email and @elainerpittman on Twitter.