Homeland Security and Public Safety

Text-to-911 Will be Available Nationwide in 2014

The four big cellular carriers agree to start rolling out Text-to-911 service in 2013, with nationwide implementation the following year.

 

FCC Chairman Julius Genachowski announced the Text-to-911 program in 2010, citing the fact that students in the 2007 Virginia Tech shooting tried texting police for help, but were unsuccessful -- and in 2013, that service will be launched in some areas of the country. Nationwide availability will be in place by May 15, 2014, the FCC announced.

This program is part of the FCC’s next-generation 911 services, which attempts to upgrade the rules and regulations of the land-line era to the current mobile and IP world.

"Access to 911 must catch up with how consumers communicate in the 21st century -- and today, we are one step closer toward that vital goal," Genachowski said in a press release. “This is good progress, but our work is not done.”

Four major cell providers -- T-Mobile, Verizon, AT&T and Sprint -- made an agreement with the FCC that will allow users to send text messages to 911 call centers, and for users in areas where Text-to-911 is not yet available, a bounce-back service will notify users that they must call 911. 

The FCC announced that it will continue working with the four major providers, which account for 90 percent of cell users in the country, and Web-based text providers to ensure that the Text-to-911 service is as universally available as possible.

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